At Zoey Threads, we are excited to bring your DIY crafting supplies right to your doorstep, no matter where you are in the world! We are committed to ensuring a smooth and efficient shipping process for all our customers.
1. Order Processing
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All orders are processed within 3 business days after they are placed.
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Orders are not shipped or delivered on weekends or public holidays.
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If we experience a high volume of orders or unforeseen delays, processing times may be extended. Customers will be notified in such cases.
2. Shipping & Delivery Timeline
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Once processed, orders are delivered within 7–10 business days.
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Delivery times may vary depending on the shipping address, local courier services, and other external factors beyond our control.
3. Payment Method
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We currently do not accept online or electronic payment methods.
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Cash on Delivery (COD) is the only available payment option at the time of delivery.
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Customers are responsible for ensuring that they have the correct amount available upon delivery.
4. Shipping Rates
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Shipping fees, if applicable, will be calculated and displayed at checkout.
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Any promotional offers or free shipping will be applied according to the terms specified at the time of purchase.
5. Order Tracking
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Once your order is shipped, tracking details (if available) will be shared with you via the contact information provided at checkout.
6. Delivery Issues
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If you are not available at the time of delivery, our courier partner may attempt redelivery.
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Zoey Threads is not responsible for delays caused by incorrect shipping addresses or failure to receive the package.
7. Contact Us
For any questions regarding shipping or your order, please contact us at:
📧 Email: [email protected]